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Monday to Saturday - 8am - 6pm
Los Angeles Store
- 8591-8720 Sunset Blvd, West Hollywood, CA
- 1-888-123-1456
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We are here to help you with any question.
Frequest Asked Questions
Product
Do light therapy devices help with seasonal depression (SAD)?
Red and infrared devices are not typically used for SAD. Instead, bright white light therapy lamps (10,000 lux) are the standard treatment for seasonal affective disorder.
Can light therapy replace medical treatment?
Light therapy supports healing and wellness, but it’s not a substitute for medical care. Always consult a healthcare provider for serious or chronic conditions.
Do I need special training to use them?
No — most devices are user-friendly and safe for at-home use. Just follow the manufacturer’s instructions.
How long do light therapy devices last?
LED-based devices often last 50,000+ hours (many years of use).
How do I choose the right device?
Purpose (skin vs. pain relief vs. fitness recovery)
Wavelengths (red, infrared, or both)
Size/coverage area
Power output (irradiance)
Budget & portability
Orders
How can I track my order?
Your order can be tracked by visiting our order tracking page or logging into your account.
What is your return policy?
We do allow for returns. Our order return policy is dependent on specific products and specific brands. Please contact our customer service department via email, contact form or phone in order to ask abouy the return policy associated with your specific device.
What is your shipping policy?
We ship orders out via USPS UPS & FedEx. Orders generally ship out within 48 hours of the order being placed during normal business days.
Payments
Still have questions?
If you have any questions. Feel free to contact us anytime via email, contact form or phone.
Can I modify or cancel my order after placing it?
Orders can be modified only within the first few hours. Once your order has been processed and is ready for shipping, it can no longer be modified. If you need to cancel an order please contact us ASAP so we can cancel your order and any shipment associated with it before your order leaves our warehouse.