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Monday to Saturday - 8am - 6pm
Los Angeles Store
- 8591-8720 Sunset Blvd, West Hollywood, CA
- 1-888-123-1456
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We are here to help you with any question.
Frequest Asked Questions
Product
What’s the difference between handheld and panel devices?
Handheld devices: Portable, good for small areas (face, joints).
Panels: Larger coverage, ideal for full-body treatments or professional use.
Who should not use light therapy devices?
Pregnant women (consult doctor first)
People with photosensitivity conditions
Those taking light-sensitive medications
Anyone with medical implants (consult physician)
Are there side effects of light therapy?
Most users experience no side effects. Rarely, some may notice temporary redness, mild headaches, or eye strain if used improperly. Always avoid direct, unprotected exposure of eyes to high-intensity light.
How long until I see results?
Skin improvements may take 4–6 weeks of consistent use.
Pain relief and muscle recovery can be noticed within days to weeks.
Results vary depending on condition and frequency of use.
Can I use red and infrared light therapy together?
Yes. Many devices combine both wavelengths. Red light helps skin and surface-level tissues, while infrared penetrates deeper into muscles and joints. Together, they provide a complete therapy experience.
Orders
How can I track my order?
Your order can be tracked by visiting our order tracking page or logging into your account.
What is your return policy?
We do allow for returns. Our order return policy is dependent on specific products and specific brands. Please contact our customer service department via email, contact form or phone in order to ask abouy the return policy associated with your specific device.
What is your shipping policy?
We ship orders out via USPS UPS & FedEx. Orders generally ship out within 48 hours of the order being placed during normal business days.
Payments
Still have questions?
If you have any questions. Feel free to contact us anytime via email, contact form or phone.
Can I modify or cancel my order after placing it?
Orders can be modified only within the first few hours. Once your order has been processed and is ready for shipping, it can no longer be modified. If you need to cancel an order please contact us ASAP so we can cancel your order and any shipment associated with it before your order leaves our warehouse.