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Contact Us
Monday to Saturday - 8am - 6pm
Los Angeles Store
- 8591-8720 Sunset Blvd, West Hollywood, CA
- 1-888-123-1456
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We are here to help you with any question.
Frequest Asked Questions
Product
How often should I use a light therapy device?
Skin/beauty treatments: 3–5 times per week for 10–20 minutes.
Pain/muscle recovery: 3–7 times per week depending on severity.
Maintenance: 2–3 times per week once improvements are seen.
(Always follow the manufacturer’s guidelines.)
Is red or infrared light therapy safe?
Yes. Both red and infrared light therapy are non-invasive and drug-free. When used as directed, they are safe with minimal risk of side effects. Protective eyewear may be recommended for high-powered devices.
What are the benefits of light therapy devices?
Improved skin tone & reduced wrinkles
Faster muscle recovery & reduced soreness
Pain relief for joints & chronic conditions
Enhanced circulation & tissue repair
Reduced inflammation
Better sleep regulation (circadian rhythm support)
What is infrared light therapy?
Infrared light therapy uses near-infrared wavelengths (700–1200 nm) that penetrate deeper into muscles, joints, and tissues than red light. It’s commonly used for pain relief, recovery, and circulation improvement.
What is red light therapy?
Red light therapy uses low-level wavelengths of red light (typically 600–700 nm) to penetrate the skin. It promotes cellular repair, reduces inflammation, and supports skin health, recovery, and overall wellness.
Orders
How can I track my order?
Your order can be tracked by visiting our order tracking page or logging into your account.
What is your return policy?
We do allow for returns. Our order return policy is dependent on specific products and specific brands. Please contact our customer service department via email, contact form or phone in order to ask abouy the return policy associated with your specific device.
What is your shipping policy?
We ship orders out via USPS UPS & FedEx. Orders generally ship out within 48 hours of the order being placed during normal business days.
Payments
Still have questions?
If you have any questions. Feel free to contact us anytime via email, contact form or phone.
Can I modify or cancel my order after placing it?
Orders can be modified only within the first few hours. Once your order has been processed and is ready for shipping, it can no longer be modified. If you need to cancel an order please contact us ASAP so we can cancel your order and any shipment associated with it before your order leaves our warehouse.